Who the Client Was
The owners stayed focused on their business. We handled the rest.
An American company in the customer support and call-center space: patient inquiries, appointment scheduling for dental clinics, communications management with US medical facilities.
As operating costs in the US climbed and the owners started planning a European structure, they chose to move part of the operation to Latvia. The target market stayed American throughout.
That decision brought a second question: how to relocate part of the international team and put their status on a proper legal footing inside the EU.
The Task
What the Client Came to Us With
Incorporate and structure a company in Latvia
Keep serving American clients without interruption
Obtain residence permits for key employees
Establish a legal framework for the international team
Register for VAT and set up accounting processes
One additional matter was urgent: an Indian national on the team was already in Latvia on a student residence permit. The company wanted to keep him and move him to a work-based permit without requiring him to leave the country first.
Why Latvia
Why the Client Chose Latvia
Several European jurisdictions were considered. Latvia came out ahead on four points:
Time zone mattered too. Latvia’s evening hours overlap usefully with standard US working hours.
Main Challenges
The Central Challenge of the Project
Everything had to happen at once. Company registration, structuring of business activities, VAT registration, bank accounts, residence permits for the team, and a change of permit basis for the employee already in the country — all while existing operations continued without disruption.
American clients kept working. Any gap in service was unacceptable.
Concerns
What the Client Was Worried About
The list of concerns was concrete:
- Residence permit applications being refused
- Complications switching from student to work status
- Delays and bureaucratic backlogs
- Difficulty getting banking services for a call-center business
- Scrutiny from immigration or tax authorities
The single scenario the company feared most: the Indian national losing legal status during the transition between permit grounds.
Why Us
Why the Client Chose Us
The brief covered more than immigration. The client needed one team that understands international business built around the US market and can run several workstreams at once — incorporation, immigration, accounting, VAT, and banking.
Splitting the work across multiple contractors was not something they wanted to deal with.
Work Scope
What We Did
Process
How the Process Unfolded
Immediately after registration, we moved to the employee matters.
Invitations and documentation for the team’s work-based residence permits were prepared in parallel with the corporate setup.
The Indian national’s case ran as a separate workstream.
In practice, the margin for error here is narrow: a missing or inconsistent document can put legal status at risk. We prepared new grounds for employment, the employer’s invitation, confirmation of the company’s activity, and salary and position documentation. The change of basis was completed without him leaving Latvia.
At the same time, we built the accounting framework and set up the structure for receiving payments from US clients.
Features
What Made This Case Unusual
Result
The Outcome
Feedback
What the Client Valued Most
What mattered to the client, in their own words, was not that individual tasks got resolved. It was that the whole process ran through one point of contact. Registration, permits, accounting, taxes, banking, support for international operations — nothing required them to coordinate across separate contractors.
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